The SEC routinely receives questions and complaints from investors about the investment products they have purchased. But not all investments are considered securities under the securities laws. For example, some products, such as notes that have been issued by a bank, may not be securities and are regulated by the banking authorities.
If you have a question or want to file a complaint, the following tells you how you can contact each banking regulator. The Federal Deposit Insurance Corporation's website can help you determine the regulator for a particular bank and trace inactive banks to their successor institutions.
Federal Reserve Consumer Help
PO Box 1200
Minneapolis, MN 55480
The Board of Governors of the Federal Reserve oversees, among other entities, state-chartered banks and trust companies that belong to the Federal Reserve System.
Federal Deposit Insurance Corporation
Consumer Response Center
1100 Walnut St, Box #11
Kansas City, MO 64106
The Federal Deposit Insurance Corporation regulates state-chartered banks and state-chartered savings associations that do not belong to the Federal Reserve System.
Comptroller of the Currency
Customer Assistance Group
1301 McKinney Street
Houston, TX 77010
The Office of the Comptroller of the Currency regulates national banks (banks that have the word "National" in, or the letters "N.A." after, their names) and federal savings associations.
NCUA Consumer Assistance Center
1755 Duke Street
Alexandria, VA 22314
The National Credit Union Administration regulates federally charted credit unions.
CFPB Submit a Complaint
P.O. Box 4503
Iowa City, Iowa 52244
Fax (855) 237-2392
The Consumer Financial Protection Bureau oversees banks, thrifts, and credit unions with assets over $10 billion, as well as their affiliates. In addition, the CFPB has supervisory authority over nonbank mortgage originators and servicers, payday lenders, and private student lenders of all sizes.